topic Re: EE not working abroad in Mobile Services

EE not working abroad

00363867 — Mon, 06 Feb 2023 12:01:43 GMT

Hi, I travel quite often but I am based in the UK.

This morning my mobile is not working and seems like the EE connection being deactivated.

The second SIm works fine.

Any help to whom to contact would be really appreciated.

Francesco

Re: EE not working abroad

XRaySpeX — Mon, 06 Feb 2023 12:37:13 GMT

@00363867 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Re: EE not working abroad

00363867 — Mon, 06 Feb 2023 12:51:52 GMT

-thank you for your reply. I am on pay as you go but have a recurring
monthly payment.Yes I used my mobile as usual last week and all the
weekend this worked on my EE network. It is just since this morning is no
longer connected for calls & data.
I think I tried all the settings I could, including selecting manual
networks (all access are denied from local providers it says).
Thanks anyway for the help

Francesco

Re: EE not working abroad

Christopher_G — Mon, 06 Feb 2023 15:13:54 GMT

Hi @00363867

Whereabouts in the world are you at the moment?

Have you tried manually connecting to different networks?
Chris