topic Re: Can’t use phone in italy in Mobile Services

Can’t use phone in italy

Tottenhamboy2 — Mon, 06 Feb 2023 07:57:03 GMT

Can’t seem to use apple phone in Italy someone help

Re: Can’t use phone in italy

Christopher_G — Mon, 06 Feb 2023 08:48:01 GMT

Welcome to the community

Could you try manually connecting to the Iliad network? If you're within coverage range, you should get a connection through that operator.

Chris

Re: Can’t use phone in italy

XRaySpeX — Mon, 06 Feb 2023 10:16:34 GMT

@Tottenhamboy2 : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.