topic Re: No roaming network in Mobile Services

No roaming network

Erika_e — Sun, 05 Feb 2023 18:17:37 GMT

Hello, I am in Italy since last Wednesday roaming was working until this morning but suddenly all the networks for roaming are unavailable or my phone couldn't connect to them . Already restarted the phone I have add ons for roaming and the service is always active in 3 years I never had problems like this one.

Re: No roaming network

Marteebe — Sun, 05 Feb 2023 18:38:37 GMT

At least its not just me then! I was in San Marino earlier and the phones data just stopped around midday. Since I haven't had any data and keep getting 'Not registered on network' messages when trying to make a call. I've got the signal bars but no data.

I've checked everything, reset etc. and no luck. I've just been told its a service issue.

Re: No roaming network

iusss — Sun, 05 Feb 2023 19:15:14 GMT

it happened to me as well!!

I was going mad to understand what the issue was.

I am a bit worried because I need to leave Italy tomorrow and I can’t use my data..

please can you fix this issue asap??

many thanks

Re: No roaming network

CharlotteWe — Mon, 06 Feb 2023 06:54:06 GMT

I have the exact same problem. Also in Italy and I tried everything. Good to know that its not an issue with my phone.

Re: No roaming network

Christopher_G — Mon, 06 Feb 2023 07:39:00 GMT

Morning, everyone.

Could you restart your phones this morning please and let me know if you're able to use your phones again?

Chris

Re: No roaming network

aj333 — Mon, 06 Feb 2023 07:48:28 GMT

Also in Italy and same problem.

Still an issue this morning.

Sim doesnt allow Network when I manually attempt to select.

Re: No roaming network

CharlotteWe — Mon, 06 Feb 2023 07:49:52 GMT

Restarted it a few times this morning and still nothing.

Re: No roaming network

Mesut — Mon, 06 Feb 2023 07:55:54 GMT

Hi, I've restarted the phone this morning (twice), and the same problem persists.

Re: No roaming network

Christopher_G — Mon, 06 Feb 2023 08:19:17 GMT

Do other networks show up when you manually search, @aj333? What error do you get when you try to connect to a different one?

Chris

Re: No roaming network

aj333 — Mon, 06 Feb 2023 08:31:35 GMT

Re: No roaming network

aj333 — Mon, 06 Feb 2023 08:32:44 GMT

Chris

Lliad only one allows connection. The others either say unavailable or not acceptable to sim.

Re: No roaming network

Christopher_G — Mon, 06 Feb 2023 08:39:12 GMT

Thanks, @aj333

We're looking into this, but Iliad should be the network that allows connection at the moment, providing you're within their coverage range.

Chris

Re: No roaming network

CharlotteWe — Mon, 06 Feb 2023 09:34:52 GMT

Other networks show up and it lets me select them but it doesnt connect.
Doesnt matter which one.

Re: No roaming network

Christopher_G — Mon, 06 Feb 2023 09:39:19 GMT

Even the Iliad network, @CharlotteWe?

Chris

Re: No roaming network

CharlotteWe — Mon, 06 Feb 2023 09:52:52 GMT

It worked! Thank you!

Re: No roaming network

Erika_e — Mon, 06 Feb 2023 09:59:46 GMT

Hello Christopher, I tried to restart and also Shut off and turn on again but I am still without any networks working. Tried to select the roaming network manually and didn't work as well. But there is Just one network only available that let me try to connect ( but fails the attempt) the other ones reports between brackets they are forbidden.

Re: No roaming network

Erika_e — Mon, 06 Feb 2023 10:08:34 GMT

this is what it looks atm

Re: No roaming network

Erika_e — Mon, 06 Feb 2023 10:13:43 GMT

I tried to select Iliad anyway despite it was saying it was forbidden) and it worked also for me though. Thanks

Re: No roaming network

Christopher_G — Mon, 06 Feb 2023 10:25:21 GMT

OK, thanks @Erika_e.

Glad you managed to connect.

Chris

Re: No roaming network

CamVG — Mon, 06 Feb 2023 12:23:05 GMT

Same here in Italy. Very inconvenient as I have been trying to deal with an emergency situation.