topic Re: What is covered by Roaming Pass? in Mobile Services

What is covered by Roaming Pass?

TW1943 — Sat, 04 Feb 2023 17:52:36 GMT

I plan to take out a Roaming Pass for the US. EE say that "allows you to use your standard minutes, text and data plan allowances while abroad.......... just as you would in the UK. But what exactly does that mean? Can I call a UK number from the US within my UK allowances? Can I call a US number from the US within my UK allowances? Is there a charge to receive a call from the UK? Is there a charge to receive a call from the US?

Re: What is covered by Roaming Pass?

Chris_B — Sat, 04 Feb 2023 17:54:09 GMT

@TW1943 Yes you can call UK numbers yes you can call US numbers. There is no charge to receive calls.

Re: What is covered by Roaming Pass?

TW1943 — Sat, 04 Feb 2023 18:02:04 GMT

Thank you Chris.

Re: What is covered by Roaming Pass?

XRaySpeX — Sat, 04 Feb 2023 18:41:18 GMT

More exactly what it means is that making calls & texts and receiving calls & texts to/from UK, EU, US, Canadian, Mexican, NZ & Oz nos. are included.

Re: What is covered by Roaming Pass?

TW1943 — Sat, 04 Feb 2023 18:49:02 GMT

Many thanks. Further to that, my wife has an EE subscription account. Can Roam Abroad be purchased for that?

Re: What is covered by Roaming Pass?

XRaySpeX — Sat, 04 Feb 2023 18:55:22 GMT

The Roam Abroad Pass is not available on PAYG.

Re: What is covered by Roaming Pass?

TW1943 — Sat, 04 Feb 2023 19:10:39 GMT

Thank you. So what are the options? The EE webpage for her account doesn't appear to mention roaming at all.

Re: What is covered by Roaming Pass?

XRaySpeX — Sat, 04 Feb 2023 19:13:00 GMT

As it is not in EU, she cannot use her usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/usa > PAYG.

Re: What is covered by Roaming Pass?

TW1943 — Sat, 04 Feb 2023 20:49:25 GMT

You're a star!

Re: What is covered by Roaming Pass?

XRaySpeX — Sat, 04 Feb 2023 20:55:22 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: What is covered by Roaming Pass?

TW1943 — Sat, 04 Feb 2023 21:13:34 GMT

Understood as far a US is concerned. I've also been looking for a future trip to Italy. As I understand it, with Roaming activated, for my Pay Monthly account to use my UK allowances I have to pay £2 per day of use or get a Roam Abroad pass for £10 for a month., whereas, surprisingly, for my wife's PAYG the calls within EU and to UK are within her allowance without any extra charge. Or have I misunderstood?

Re: What is covered by Roaming Pass?

XRaySpeX — Sun, 05 Feb 2023 00:45:30 GMT

That is correct!