topic Re: 01942 901140 in Mobile Services

01942 901140

Preraph — Thu, 10 Mar 2022 15:58:54 GMT

Has anyone else been getting calls from this number ? I’ve checked online and most people regard it as a nuisance call whilst a few say it’s genuine, the caller claims to be from EE and states that she wants to help me get the most from account in terms of prizes etc.

Re: 01942 901140

EssexBoyEE — Thu, 10 Mar 2022 16:06:43 GMT

Yes it's EE, probably going to offer you a Deal, are you on PAYG, if so and want to upgrade give them a call back.

Re: 01942 901140

Chris_B — Thu, 10 Mar 2022 16:32:41 GMT

@Preraph probably want you to change to a contract if you’re on PAYG. I would love to know what prizes they are offering as I’ve never seen any mention of prizes just for contract customers. I’ll take that but with a pinch on salt.

Re: 01942 901140

EssexBoyEE — Thu, 10 Mar 2022 17:25:47 GMT

@Chris_B UL, UL, 10Gb for a Tenner or UL, UL, 150Gb for 16 Quid, to name a few, if you move from PAYG to SIM Only Contract.

Chris.

Re: 01942 901140

Chris_B — Fri, 11 Mar 2022 14:16:45 GMT

@EssexBoyEE That’s a prize? I’ll called that a contract or an offer to change to a contract.

Re: 01942 901140

EssexBoyEE — Fri, 11 Mar 2022 17:00:23 GMT

@Chris_B no I agree with you, you rarely see these kind of deals on offer to existing Contract Customers though or those coming towards the end of Contract.

If the UK Networks paid more time and effort looking after their own existing Contract Customers it wouldn't have to spend so much time with incentives to try and steal them back once they've left and All the Networks would have a much lower Churn Rate.

Re: 01942 901140

Stingray2 — Wed, 02 Nov 2022 15:23:05 GMT

I received a call from this number at 13:36 today. For supposed security reasons they asked how much my last top up was made and how I made payment, which is what EE asked when I last spoke to them a week or so ago. I told them but realised it might not be EE and made my excuses and left the call. I then found this web-link explaining it may be a scam.

Re: 01942 901140

Leanne_T — Thu, 03 Nov 2022 10:28:29 GMT

Hi @Preraph @Stingray2

Thanks for coming here.

This number is one of our direct partners who may contact you, please see our What numbers will EE partners call from? Help page.

Leanne 🙂

Re: 01942 901140

Preraph — Thu, 03 Nov 2022 00:43:15 GMT

Thank you but this was quite some time ago.

Is there any way of stopping these call as I find them a nuisance.

Re: 01942 901140

Leanne_T — Thu, 03 Nov 2022 10:27:59 GMT

Hi @Preraph

Thanks for coming back to me, sorry this should have tagged @Stingray2

You can block these numbers in your device, and also register your number with the TPS service.

Leanne.

Re: 01942 901140

Observer3 — Fri, 03 Feb 2023 13:30:55 GMT

There's valid marketing reasons for such calls in converting the customer experience but find the selling of numbers of customer details not transparent or accountable at all. My number is registered on the TPS register opting out of such marketing calls but just received 8 missed calls from them within a minute or so. Poor reflection on EE itself even if a partner of theirs.

Re: 01942 901140

Leanne_T — Fri, 03 Feb 2023 14:58:33 GMT

Hi @Observer3

Thanks for coming here.

Please call us on 150 and the team can check the marketing preferences for your account.

Thanks.

Leanne.

Re: 01942 901140

DavidP679 — Mon, 10 Jul 2023 15:37:52 GMT

They rang me. I lied about my name and phone model, they missed those errors. Therefore not EE. Then they said they'd text me a 4 digit number on the phone number they called me on, for me to quote back for security reasons. When I asked how that made anything secure, they couldn't provide an answer. "It's just the

If it WAS EE, then perhaps they could explain how texting me a code on the number THEY rang, for me to read back to confirm I was using the phone THEY rang, enhances security.

Re: 01942 901140

Leanne_T — Mon, 10 Jul 2023 15:43:56 GMT

Hi @DavidP679

Thanks for coming here.

This number is one of our direct partners who may contact you, please see our What numbers will EE partners call from? Help page for more details.

Leanne.

Re: 01942 901140

DavidP679 — Mon, 10 Jul 2023 17:09:13 GMT

Then what was the effectiveness of that 'security check', exactly? I love EE, and other firms for other things,but when 'partners' ring and don't declare themselves as partners, don't already know the customer details, and use pointless security checks, how are we expected to trust them?

Sent from Outlook for Android

Re: 01942 901140

Leanne_T — Mon, 10 Jul 2023 17:13:30 GMT

Thanks for the feedback and for coming back to me @DavidP679

If you would like to discuss this further, please call us on 150 and the team can help you further, they can also check for any available upgrades, offers or additional devices you may like to order direct with us.

Leanne.

Re: 01942 901140

grsdev — Fri, 22 Mar 2024 10:46:32 GMT

I just got a call from this number to a PAYG line that I'm discontinuing, so it makes sense that EE would want to sign me up for a contract rather than lose me.

However, since it's a number that has been given to nobody and the call came from a number that I don't know (I don't think I know anyone from Wigan), I didn't answer it and googled the number instead, hence ending up here.

What these companies don't seem to realise is that (presumably) anyone in this specific situation - PAYG line from which a call hasn't been made or a text message sent in months - DOES NOT WANT a contract. Phoning to try and sucker the mark into one is NOT GOING TO WORK. If anything, it's going to ensure that the victim never deals with EE again.

If I want/need something, I'll go out and look for it. I'm not suddenly going to have an epiphany and realise that I need a mobile contract on the strength of a company I don't know calling on behalf of a network operator whose services I am abandoning because I know that I no longer need them.