topic Re: Not receiving messag in Mobile Services

Not receiving messag

Marlena-3004 — Tue, 29 Nov 2022 23:16:44 GMT

Hi i transfered my number from Lycamobile to ee, I did it last Friday and today I can use my old number like a new in ee . But the problem is I can’t receive any messages I mean text messages . I’m iMessage everything is ok , if I’m calling to someone everything is ok , when someone is calling to me same - ok, when I sending message to myself via iMessage everything is ok I have my message but when is normal text message then I don’t have anything or when my bank or WhatsApp sending me code for verification I don’t receive anything. What can I do?

Re: Not receiving messag

James_B — Wed, 30 Nov 2022 08:43:18 GMT

Hi @Marlena-3004,

Welcome to the EE Community. 🙂

Have you restarted your phone since your number transfer completed?

James

Re: Not receiving messag

Hameedullah — Thu, 02 Feb 2023 23:14:35 GMT

I have the same problem I can’t receive messages and I have restarted my phone dew times.

Re: Not receiving messag

James_B — Fri, 03 Feb 2023 07:54:36 GMT

Hi @Hameedullah,

Welcome to the EE Community. 🙂

Are you in the UK or roaming?

Is it just one particular contact you can't receive messages from or everyone?

What type of phone are you using?

Have you recently changed your phone number?

James

Re: Not receiving messag

Bradley2000 — Sun, 14 May 2023 10:04:46 GMT

I'm the same I can receiev messages from certain people I'm trying to file my tax return and the code that gets sent to my number don't get delivered to me ee have un suspended my account 3 times now and its still not working it's making me think if they aren't doing it and are just saying they are on the phone I only need the code once and once that's done I dont need it till.ne

Re: Not receiving messag

Christopher_G — Sun, 14 May 2023 12:36:06 GMT

I'm sorry to hear that, @Bradley2000

The best thing to do is to speak to the technical support team again so they can try something else.

Chris