topic Not receiving alerts abroad in Mobile Services

Not receiving alerts abroad

Dennis_Moss10 — Thu, 02 Feb 2023 04:20:54 GMT

Hi Guys.

Does anybody know why I am not receiving alerts to my iPhone that I requested for using WiFi abroad and from companies that tell me they are sending me a code number as to access their sites, but the alerts do not come through on my phone. Do I have something in my setting that maybe blocking these alerts to come through??

Re: Not receiving alerts abroad

Jon_K — Thu, 02 Feb 2023 07:38:13 GMT

Hi @Dennis_Moss10.

Do these alerts come as text messages?

Are you connected to WiFi or are you using a network abroad?

Jon

Re: Not receiving alerts abroad

Schockwave — Thu, 02 Feb 2023 10:24:56 GMT

@Dennis_Moss10 , You need to have roaming, call abroad and premium calls enabled in your account.

Re: Not receiving alerts abroad

XRaySpeX — Thu, 02 Feb 2023 11:15:42 GMT

@Dennis_Moss10 : Are you making or receiving other calls or texts while abroad?