topic Re: Re: line stuck on call forwarding in Mobile Services

Re: line stuck on call forwarding

EmDan — Mon, 30 Jan 2023 16:53:36 GMT

Hi, I am having this exact same problem with my phone. Same messages etc. As the problem was eventually rectified for this user, I was wondering if you could assist me too please?

Re: Re: line stuck on call forwarding

Leanne_T — Mon, 30 Jan 2023 17:09:12 GMT

Hi @EmDan

Thanks for coming here.

What device are you using?

Have you been able to forward calls previously?

Leanne.

Re: Re: line stuck on call forwarding

EmDan — Mon, 30 Jan 2023 17:22:42 GMT

Hi Leanne, thanks so much for your quick response. It is my works mobile. On days off I will forward my phone to the office mobile so that calls can be answered by colleagues in my absence. I have been doing this for months with no issue. Today I have been working from home and tried to take my mobile off divert to the office and I get the same error message and it won't let me take the phone off divert. Sometimes it shows the number it's diverted to and other times it doesn't! I have taken the sim out, cleaned it, I have left the phone off for a time. I have turned WiFi off and tried it and then on again, I have checked for any phone updates and it was recently updated. I am at a loss! All of my calls are diverted to the office phone! I can make outgoing calls fine, just can't get any incoming.

Re: Re: line stuck on call forwarding

Leanne_T — Mon, 30 Jan 2023 17:24:28 GMT

Thanks for the quick reply @EmDan

Which phone are you using?

Leanne.

Re: Re: line stuck on call forwarding

EmDan — Mon, 30 Jan 2023 17:25:38 GMT

Sorry didn't say, it's a Samsung a40. Below is the error message.

Re: Re: line stuck on call forwarding

Leanne_T — Mon, 30 Jan 2023 17:28:17 GMT

Thanks @EmDan

Are you able to try the SIM in another phone to see if you can cancel the diverts?

Leanne.

Re: Re: line stuck on call forwarding

EmDan — Mon, 30 Jan 2023 18:23:32 GMT

Hi, I've tried that Leanne and still have the same problem I'm afraid.

Re: Re: line stuck on call forwarding

Leanne_T — Mon, 30 Jan 2023 18:29:33 GMT

Thanks @EmDan

In this case, please call us on 150 and the team will get this looked into further for you.

Leanne.

Re: Re: line stuck on call forwarding

bristolian — Mon, 30 Jan 2023 19:06:06 GMT

If your phone has an option to change the network mode to 2G/3G or to temporarily lock 4G, that may be worth a try also.