topic why can't i send pictures in messenger in Mobile Services

why can't i send pictures in messenger

sonita00 — Mon, 30 Jan 2023 14:26:34 GMT

Re: why can't i send pictures in messenger

XRaySpeX — Mon, 30 Jan 2023 14:32:29 GMT

Are you on contract or PAYG?

Re: why can't i send pictures in messenger

Leanne_T — Mon, 30 Jan 2023 15:12:38 GMT

Hi @sonita00

Can you send pictures using other apps?

Do you get an error message?

Speak soon 🙂

Leanne.

Re: why can't i send pictures in messenger

sonita00 — Mon, 30 Jan 2023 15:48:52 GMT

Can send pictures to e mail but suddenly not in messenger texts are fine plenty of credit in phone been working fine until yesterday

Sent from my iPad

Re: why can't i send pictures in messenger

Leanne_T — Mon, 30 Jan 2023 15:51:14 GMT

Do you get an error message? @sonita00

Is this Facebook Messenger or a different app?

Leanne.

Re: why can't i send pictures in messenger

sonita00 — Mon, 30 Jan 2023 16:17:52 GMT

No no error message yes on Facebook messenger

Sent from my iPad

Re: why can't i send pictures in messenger

Leanne_T — Mon, 30 Jan 2023 16:36:08 GMT

Thanks @sonita00

Have you tried deleting the app and reinstalling to see if this works for you?

Leanne 🙂

Re: why can't i send pictures in messenger

sonita00 — Mon, 30 Jan 2023 17:19:04 GMT

yes facebook messenger no error messages though just does not send text sends but not picture

Re: why can't i send pictures in messenger

sonita00 — Mon, 30 Jan 2023 17:19:37 GMT

yes tried this but no change still not sending

Re: why can't i send pictures in messenger

Leanne_T — Mon, 30 Jan 2023 17:20:52 GMT

Can you send pictures through any other apps? @sonita00

Have you tried sending to other people on messenger?

Leanne.

Re: why can't i send pictures in messenger

sonita00 — Mon, 30 Jan 2023 17:21:05 GMT

PAY AS YOU GO

Been working fine until yesterday plenty of credit

Re: why can't i send pictures in messenger

sonita00 — Mon, 30 Jan 2023 17:22:49 GMT

yes tried that wont send to anyone

Re: why can't i send pictures in messenger

Leanne_T — Mon, 30 Jan 2023 17:29:46 GMT

Thanks @sonita00

Have you tried other apps?

Do you get an error when you try and send the message?

Leanne.

Re: why can't i send pictures in messenger

bristolian — Mon, 30 Jan 2023 17:34:45 GMT

EE's involvement here is to provide your phone with a mobile data connection, which the apps on your device will use.

Do you get the same problem when using a WiFi-data connection?

Re: why can't i send pictures in messenger

sonita00 — Mon, 30 Jan 2023 22:11:23 GMT

all works fine from my desktop just i phone

Re: why can't i send pictures in messenger

bristolian — Mon, 30 Jan 2023 22:44:16 GMT

Do you get the same problem when using a WiFi-data connection on the same phone?

Re: why can't i send pictures in messenger

sonita00 — Wed, 01 Feb 2023 14:08:27 GMT

miraculous!!

suddenly working again and didn't do anything ,

thanks to all for help

Re: why can't i send pictures in messenger

Leanne_T — Wed, 01 Feb 2023 14:29:05 GMT

Great news @sonita00

Thanks for coming back and letting us know.

Leanne.