topic I am not receiving verification codes, why is this in Mobile Services

I am not receiving verification codes, why is this

ChrisHind — Sun, 29 Jan 2023 15:29:12 GMT

Re: I am not receiving verification codes, why is this

Northerner — Sun, 29 Jan 2023 16:02:24 GMT

Hi @ChrisHind

What code? Via email or text?

Thanks

Re: I am not receiving verification codes, why is this

ChrisHind — Sun, 29 Jan 2023 16:34:52 GMT

Via text

Sent from my iPhone

Re: I am not receiving verification codes, why is this

bristolian — Sun, 29 Jan 2023 16:49:14 GMT

Are you receiving other text messages?

Re: I am not receiving verification codes, why is this

ChrisHind — Sun, 29 Jan 2023 17:28:52 GMT

Yes

Sent from my iPhone

Re: I am not receiving verification codes, why is this

bristolian — Sun, 29 Jan 2023 17:31:28 GMT

Is this lack of receipt only affecting particular senders? Or all non-mobile-originated texts?

If it's only one-sender, you are likely best off reporting the issue to them.

Re: I am not receiving verification codes, why is this

ChrisHind — Sun, 29 Jan 2023 17:41:52 GMT

It is effecting sites who normally send an computer driven verification code

Sent from my iPhone

Re: I am not receiving verification codes, why is this

James_B — Mon, 30 Jan 2023 08:15:57 GMT

Hi @ChrisHind,

Have you recently made any changes to your account, such as porting a number from another network?

Have you been able to receive messages from the affected sites in the past?

James

Re: I am not receiving verification codes, why is this

ChrisHind — Mon, 30 Jan 2023 11:06:52 GMT

Hi James
Not sure what porting is

I am on holiday at present and the problem only started here.
At home i don’t have a problem.

Sent from my iPhone

Re: I am not receiving verification codes, why is this

James_B — Mon, 30 Jan 2023 11:20:32 GMT

Hi @ChrisHind,

It could be an issue with the local roaming network you're using.

Have you tried selecting a different network manually?

James

Re: I am not receiving verification codes, why is this

ChrisHind — Mon, 30 Jan 2023 11:42:52 GMT

Do you mean find another network provider.

Like if I was back home switch from EE to Virgin .

Sent from my iPad

Re: I am not receiving verification codes, why is this

James_B — Mon, 30 Jan 2023 11:51:31 GMT

Hi @ChrisHind,

When roaming outside of the UK, there is often more than one network you can use.

To manually search for other networks,

iPhone: Settings > Mobile Data > Network Selection > Turn off Automatic

Android: Settings > More Networks > Mobile Networks > Network Operators > Tap OK

Hope this helps.

James