topic How do I talk to customer service in Mobile Services

How do I talk to customer service

Oj13 — Thu, 26 Jan 2023 14:08:51 GMT

I need to find out what roaming service I can add while in Mexico and am getting mixed answers

Re: How do I talk to customer service

Northerner — Thu, 26 Jan 2023 14:46:40 GMT

Hi @Oj13

See here:

https://ee.co.uk/help/help-new/roaming-costs/countries/mexico

Thanks

Re: How do I talk to customer service

XRaySpeX — Thu, 26 Jan 2023 15:11:41 GMT

As it is not in EU, if you are on contract, you may use your usual UK allowances there with up to 50 GB data per billing month if you have more, when you buy for £11.40 / month or have already as a Smart Benefit the Roam Abroad Pass or you have an EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/mexico.

If you are on contract, remember to text ROAMING to 150 before you leave UK to ensure roaming is enabled on your account.