topic Re: Unable to call or text from EU with plan in Mobile Services

Unable to call or text from EU with plan

Al-lingskitchen — Tue, 24 Jan 2023 09:39:35 GMT

I can’t call or text from any EU country only use my data to use what’s app, I’m paying for an add on to use all my texts and mins but I just can’t call. All my numbers have the country code and everything is setup as I have been told from ee, this is my third trip and I’m at breaking point as I’m trying to work while away and it’s not helping in the slightest

Re: Unable to call or text from EU with plan

James_B — Tue, 24 Jan 2023 12:18:04 GMT

Hi @Al-lingskitchen,

Welcome to the EE Community. 🙂

What happens when you try to make a call? Do you hear a recorded message?

James

Re: Unable to call or text from EU with plan

Al-lingskitchen — Tue, 24 Jan 2023 12:45:52 GMT

Just beeps three times, doesn’t even try to connect, and messages just say fail to send

Best regards

Al Turnbull
Director
Ling’s Kitchen Ltd.

Re: Unable to call or text from EU with plan

James_B — Tue, 24 Jan 2023 12:57:44 GMT

Hi @Al-lingskitchen,

Which add-on have you purchased?

Are you able to use data when not connected to WiFi?

James

Re: Unable to call or text from EU with plan

bristolian — Tue, 24 Jan 2023 13:00:57 GMT

Irrespective of billing add-ons, does your phone show service indicators of a local network?

Your symptoms are describing a phone that doesn't have "international roaming" or "call abroad & premium rate" facilities enabled.

Re: Unable to call or text from EU with plan

Al-lingskitchen — Thu, 26 Jan 2023 10:43:17 GMT

Hi,

Yeah I am connected to a service, with automatic roaming selected, I can use data and call text through what’s app however this connection is not always great. My add on is £20 pm to use my mins, texts, and data abroad. I can’t even call or text my partner who is here with me and on the same plan, this is the text I got when I landed;

Hi from EE. While you're in Spain thanks to your Roaming Pass you can use your plan minutes, texts and data allowances at no extra cost. Visit businesssupport.ee.co.uk/roaminginfo for more information.

Calls to countries outside the EU (not including the UK) are £1.13 per min and texts 47p each. Other charges are the same as when you're in the UK.

For the best network coverage your handset must automatically select a network. To do this, choose your phone from: http://ee.co.uk/help/phones-and-device next select 'Connectivity' then 'Selecting Network'.

Call +447953966250 for Customer Services & 112 in case of emergency. Have a good trip!

Best regards
*************

[mod edit: removed personal details from the forum]

Re: Unable to call or text from EU with plan

bristolian — Thu, 26 Jan 2023 09:20:52 GMT

Apps such as WhatsApp & Messenger don't "call" or "text", they just use data over any available connection. Calls & texts are those sent & dialled directly.

However - if you've received the welcome text & can use mobile data, that suggests you are connected to a foreign network.

All of which points at your "call abroad & premium rate" facility not being enabled.