topic Re: BT Sport Large Screen access stopped working 16 months into a 24 month contract in Mobile Services

BT Sport Large Screen access stopped working 16 months into a 24 month contract

cmurarji — Mon, 16 Jan 2023 22:22:04 GMT

I renewed my multiple mobile contracts on 16.09.2021, and as part of the 24 month renewal, I received BT Sport as a free inclusive benefit. I also went for the additional BT sport large screen & multiple device smart benefit at £5 per month.

Everything has been fine until today, 16.01.2023, when the app on my Roku streaming TV says access is not available with my subscription!

Has anyone else had this happen to them??

How do I sort it out?

Re: BT Sport Large Screen access stopped working 16 months into a 24 month contract

Jon_K — Tue, 17 Jan 2023 08:03:56 GMT

Hi @cmurarji.

Does the large screen access add-on show in your My EE Account?

Is BT Sport still working on the app on your phone?

Jon

Re: BT Sport Large Screen access stopped working 16 months into a 24 month contract

cmurarji — Tue, 17 Jan 2023 14:29:49 GMT

Hi @Jon_K

I can't see the large screen access on my account but the BT Sport phone app is still working.

Re: BT Sport Large Screen access stopped working 16 months into a 24 month contract

Jon_K — Tue, 17 Jan 2023 15:44:03 GMT

Thanks @cmurarji.

I'd recommend getting in touch with our Customer Care team about this.

They'll be able to check your subscription and work with the BT Sport team to get this working.

Jon