topic Re: I can’t make a call to Ireland in Mobile Services

I can’t make a call to Ireland

Warehouse786 — Mon, 16 Jan 2023 11:13:21 GMT

Re: I can’t make a call to Ireland

Chris_B — Mon, 16 Jan 2023 11:25:28 GMT

@Warehouse786 Are you on contract or PAYG ? If on PAYG do you have credit to pay for this call and if you’re on contract have you got premium rate numbers enabled on your account. You should just have to text ROAM to 150, or alternatively, call customer services to have this enabled.

Re: I can’t make a call to Ireland

bristolian — Mon, 16 Jan 2023 12:50:20 GMT

Are you currently in the UK or are you roaming abroad?

If in the UK, and you can call other numbers, then it's likely your "call abroad & premium rate" option is disabled which CS can amend.

If you're abroad, then the first check is whether you have coverage of a local network and if you can call other numbers OK.