topic No service in Mobile Services

No service

Kirstyroberts30 — Fri, 13 Jan 2023 14:27:46 GMT

Hi i havent had signal on my phone since december 2022and it keep saying no service and i put my phone off and on and i reset it and no thing change

James_B — Fri, 13 Jan 2023 16:43:12 GMT

Welcome to the EE Community. 🙂

Are you only having this problem in one location or everywhere?

Are you using a pay as you go or pay monthly plan?

James

Kirstyroberts30 — Fri, 13 Jan 2023 16:54:52 GMT

Everywhere
Pay as you go

Sent from my iPhone

James_B — Fri, 13 Jan 2023 16:59:39 GMT

It could be that your account is in hibernation.

When did you last use your phone for a chargeable service?

James

Kirstyroberts30 — Fri, 13 Jan 2023 17:40:52 GMT

Not sure i havenot been toping it up for about 3 years

Sent from my iPhone

James_B — Fri, 13 Jan 2023 18:15:25 GMT

If it has been out of use for some time, it may not be possible to reactivate your SIM.

Our Customer Care Team will be happy to check if you get in touch.

James