topic Re: Not receiving Microsoft verification text code in Mobile Services

Not receiving Microsoft verification text code

ieuan_o96 — Thu, 05 Jan 2023 19:54:51 GMT

Hi,

I have tried numerous times over the last few days to get a verification code from Microsoft so that I can sign in to my email account. I’ve previously received this without any issue as recently as November and I haven’t changed my telephone number linked to my Microsoft account.

I have tired all the usual things including turning my phone off an on again, checking I hadn’t blocked a contact etc etc and nothing has worked.

Is it possible that EE have blocked these texts coming through as I had a similar issue when I first transferred to EE approx. 2 years ago?

Re: Not receiving Microsoft verification text code

James_B — Fri, 06 Jan 2023 08:45:59 GMT

Hi @ieuan_o96,

Welcome to the EE Community. 🙂

No, EE wouldn't block a legitimate text message. Have you reported the issue to Microsoft?

James

Re: Not receiving Microsoft verification text code

Sam0000 — Wed, 11 Jan 2023 12:32:02 GMT

Did you find a solution to this? I'm having the same issue..

Re: Not receiving Microsoft verification text code

Tom_B — Sun, 15 Jan 2023 09:31:22 GMT

I’ve had this issue since December, I contacted Microsoft support and they said they’re having problems with their verification system via text. A fix is coming but they don’t have a timeframe.

Re: Not receiving Microsoft verification text code

CM77 — Sun, 15 Jan 2023 22:13:17 GMT

Any luck?
I’m in the same boat and Microsoft are telling me it’s an EE issue they don’t have any issues with their text verification service on their end!

Re: Not receiving Microsoft verification text code

Leanne_T — Mon, 16 Jan 2023 09:55:42 GMT

Hi @CM77

Thanks for coming here.

Please give us a call on 150 and the team will get this looked into for you.

Leanne.

Re: Not receiving Microsoft verification text code

microsoftsucks — Mon, 16 Jan 2023 15:59:27 GMT

That's a blatant lie - I'm also having the same issue and after 4 hours of going round circles and passing between 7 support agents one finally admitted that the issue is on their end, that they're aware and many customers have complained over the last 3 days. Supposedly they're working on a fix but no timeframe in sight. (not using EE on that number so definitely a Microsoft issue)

Re: Not receiving Microsoft verification text code

OKPemby — Fri, 03 Mar 2023 16:53:58 GMT

Hey

Did you manage to get sorted? If so what did you have to do? I'm currently going back and forth

Thanks

Re: Not receiving Microsoft verification text code

Luke-59 — Sun, 12 Jan 2025 01:36:46 GMT

I have tried to contact Microsoft about not receiving a code from my phone from a text message. I’m still having issues with that Microsoft told me to try and contact my phone provider from EE but I don’t think it is EE. I don’t know what to do from here.

Re: Not receiving Microsoft verification text code

Lesley_W — Sun, 12 Jan 2025 09:38:23 GMT

Hi @Luke-59

Have you spoken with our technical team about this yet?

They will be able to see if the texts are coming through from Microsoft or if they are not being attempted.

Lesley

Re: Not receiving Microsoft verification text code

Dougken — Mon, 13 Jan 2025 22:25:53 GMT

I've tried factory resetting my phone of tried a new SIM card deal but still verification code is error on my phone which I was directed to.

Re: Not receiving Microsoft verification text code

Christopher_G — Tue, 14 Jan 2025 09:35:52 GMT

Welcome to the community, @Dougken

It may be worth having a chat with our Technical Support team so they can check your account over to make sure everything is OK on our end.

Chris