topic Re: Voicemail Issues in Mobile Services

Voicemail Issues

CJW1889 — Tue, 10 Jan 2023 11:29:26 GMT

Hi,

I'm having issues with voicemail. VM is turned on, and allows people to leave messages, however I get no notifications for them. I've tried texting VM OFF, rebooting and VM ON. Also checked iPhone notification settings with another thread on here. Nothing seems to be working.

Any ideas?

Thanks

Re: Voicemail Issues

Katie_B — Tue, 10 Jan 2023 14:03:42 GMT

Hi @CJW1889.

When you call your voicemail are you able to then access them OK?

Speak soon,

Katie

Re: Voicemail Issues

CJW1889 — Tue, 10 Jan 2023 15:34:14 GMT

Hi,

Yes and no. When I call voicemail I can hear the messages, however I've left multiple test messages and only some come through.

Thanks

Re: Voicemail Issues

Katie_B — Tue, 10 Jan 2023 16:16:37 GMT

Thanks for getting back to me @CJW1889.

When turning voicemail off are you activating it right away or waiting a short while?

Katie

Re: Voicemail Issues

bristolian — Tue, 10 Jan 2023 18:06:40 GMT

is it voicemail notifications you're having issues with, or actual voicemail deposit?

Re: Voicemail Issues

CJW1889 — Wed, 11 Jan 2023 10:50:44 GMT

Hi,

Both I suppose. Some voicemails are received but I get no notifications, and some are not there at all.

Chris

Re: Voicemail Issues

CJW1889 — Wed, 11 Jan 2023 10:52:35 GMT

I leave it 5 minutes or so. In that time I turn my phone off and on.

Chris

Re: Voicemail Issues

James_B — Wed, 11 Jan 2023 11:42:12 GMT

Hi @CJW1889,

Our Technical Support Team will be happy to take a detailed look at this issue if you get in touch.

Thanks

James