topic How do i turn off the parental lock? in Mobile Services

How do i turn off the parental lock?

Tomtom78 — Tue, 10 Jan 2023 05:53:29 GMT

Re: How do i turn off the parental lock?

Jon_K — Tue, 10 Jan 2023 09:51:29 GMT

Hi @Tomtom78.

Are you on contract or pay as you go?

Jon

Re: How do i turn off the parental lock?

XRaySpeX — Tue, 10 Jan 2023 12:09:19 GMT

@Tomtom78 : Are you on contract or PAYG?

Follow Switching Content Lock OFF or ON if you are on contract.

Re: How do i turn off the parental lock?

Tomtom78 — Tue, 10 Jan 2023 13:10:43 GMT

I'm on PAYG

Re: How do i turn off the parental lock?

XRaySpeX — Tue, 10 Jan 2023 13:32:13 GMT

@Tomtom78 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.