topic Re: Facing issues in calling abroad in Mobile Services

Facing issues in calling abroad

Serwaa — Mon, 09 Jan 2023 14:20:41 GMT

I purchased the rest of the world pack to be call my family abroad but anytime I try they tell me I have no credit to call despite having 100 minutes. Any attempts to reach customer care has proved futile

Re: Facing issues in calling abroad

Chris_B — Mon, 09 Jan 2023 14:27:58 GMT

@Serwaa Is the country your calling listed here

Included countries: USA, Turkey, South Africa, Australia, Canada, Mexico, New Zealand, Brazil, Japan, Singapore, Argentina, China, Chile, Peru, Ecuador

as this is the countries you can call from that pack.

you also need credit on your account when you call customer services as there is a flat rate of 25p.

Re: Facing issues in calling abroad

XRaySpeX — Mon, 09 Jan 2023 17:22:09 GMT

You are currently in the UK?