topic Re: Calls in Mobile Services

Calls

Painter2 — Mon, 09 Jan 2023 12:52:04 GMT

I can’t make or receive calls

Katie_B — Mon, 09 Jan 2023 13:08:44 GMT

Welcome to the EE Community.

Are you abroad?

Are you connected to a network?

Speak soon,

Katie

Painter2 — Mon, 09 Jan 2023 13:14:07 GMT

No I’m not abroad I am in Scotland

connected to network by 4g

Katie_B — Mon, 09 Jan 2023 13:28:18 GMT

Thanks for confirming @Painter2.

What happens when you try to make a call?

Katie

Painter2 — Mon, 09 Jan 2023 14:01:04 GMT

It automatically cuts off

Katie_B — Mon, 09 Jan 2023 14:03:29 GMT

Does this happen in one location?

Have you been able to check the area using the Network Status Checker?

Katie

Painter2 — Mon, 09 Jan 2023 14:55:42 GMT

Yes I checked network status and that’s fine.

only started happening today

Katie_B — Mon, 09 Jan 2023 14:59:03 GMT

Thanks for checking @Painter2.

Are you aware if anyone else is experiencing the same?

Katie

Painter2 — Mon, 09 Jan 2023 15:00:59 GMT

Katie_B — Mon, 09 Jan 2023 15:10:21 GMT

I would recommend reporting this to our technical care team by giving us a call on 0800 079 8586 free from any landline or provider.

The team have account access and can take a further look at this for you.

Katie