topic Re: Roaming Fees in Mobile Services

Roaming Fees

Chris416 — Sat, 07 Jan 2023 19:08:33 GMT

Hi all, I'd just like to ask for the umpteenth time why when I have a plan that specifically states I have unlimited data and free EU roaming, I am constantly charged £2 a day for Roaming in the EU? I have asked sooo many times .... and would love to know what loophole they're using to keep charging me??

Re: Roaming Fees

XRaySpeX — Sat, 07 Jan 2023 19:23:40 GMT

@Chris416 : Unless you have either of these:

A contract that started before 07/07/21.
The Roam Abroad Pass as an extra, inclusive or paid-for.

you don't have free EU roaming but instead have to pay £2 for each day you use any of your UK allowances in the EU.

Re: Roaming Fees

Chris416 — Sat, 07 Jan 2023 21:51:52 GMT

Yes have the earlier date contract and negotiated the conditions on phone specifically. The extra charges have only appeared over last 2 months again - all was according to negotiated plan before. Occasionally they try and add extra charges, then when I call to remind them of the terms they take the charges off again. It's like they keep trying and you have to keep reminding - a boring game!

Sent from Outlook for Android<>

Re: Roaming Fees

Chris_B — Sat, 07 Jan 2023 22:12:51 GMT

@Chris416 What did you negotiate if you contract started before the 7/7/21 as all contracts before that date had roaming included. Only contracts taken out after that date pay for to have roaming when needed. This includes any upgrades as it’s a new contract.

Re: Roaming Fees

Leanne_T — Sun, 08 Jan 2023 08:52:41 GMT

Hi @Chris416

Thanks for coming here.

If you log into your My EE app and select Plan and subscriptions, what date shows for your contract start date?

Leanne 🙂

Re: Roaming Fees

Chris416 — Sun, 08 Jan 2023 10:21:52 GMT

Hi All, thanks for the replies. Contract start date is October 2021 and the £2 per day roaming Add-on shows, however when I click on that it says 'Free' which is what I set up when I transferred over from BT. They have tried adding this charge before then when I complained they agreed it shouldn't be there and removed it but now they are not responding.

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Re: Roaming Fees

XRaySpeX — Sun, 08 Jan 2023 10:31:56 GMT

So you don't have free EU roaming as your contract started after 07/07/21.

The £2 per day roaming Add-on is free to get of itself but all it does is just give you the right to use your UK allowances in the UK for £2 each day that you do. Almost everybody on contracts after 07/07/21 has the same free add-on.