topic Re: Receiving calls from the UK on EE number whilst in Dubai, Can anyone kindly help in Mobile Services

Receiving calls from the UK on EE number whilst in Dubai, Can anyone kindly help

DrJoe1 — Mon, 28 Feb 2022 12:05:07 GMT

I would like to use my EE number abroad in Abu Dhabi. I would like to receive UK calls whilst in the UAE. Can anyone kindly advise me on the best way forward?

Kind regards

Joseph

Re: Receiving calls from the UK on EE number whilst in Dubai, Can anyone kindly help

Katie_B — Mon, 28 Feb 2022 12:17:16 GMT

Good Afternoon @DrJoe1

Welcome to the community.

Are you pay monthly or pay as you go?

Speak soon,

Katie 🙂

Re: Receiving calls from the UK on EE number whilst in Dubai, Can anyone kindly help

XRaySpeX — Mon, 28 Feb 2022 14:53:37 GMT

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/united-arab-emirates .

If you are on contract, remember to text ROAMING to 150 before you leave UK to check roaming is enabled on your account.

Re: Receiving calls from the UK on EE number whilst in Dubai, Can anyone kindly help

nancol — Fri, 06 Jan 2023 13:58:17 GMT

I just wanted to clarify a couple of points as I am off to Dubai next week.

I know I will have plentiful wifi in my hotel and Im sure at certain venues when out and about.

However, if someone tries to call me, it would be good to know so I can contact them on WhatsApp or iMessage when back on wifi.

So the question is, If I turn off my voicemail (to prevent a chargeable answered call) turn off wifi calling and data roaming, will that leave me clear of any charges whilst still seeing an incoming call?

Regards Peter

Re: Receiving calls from the UK on EE number whilst in Dubai, Can anyone kindly help

James_B — Fri, 06 Jan 2023 14:19:32 GMT

Hi @nancol,

Welcome to the EE Community. 🙂

Yes, you'd only be charged if you answered the call or it was redirected to voicemail.

Hope this helps.

James

Re: Receiving calls from the UK on EE number whilst in Dubai, Can anyone kindly help

Kelso1 — Wed, 15 Feb 2023 07:29:00 GMT

Pay monthly 👍

Re: Receiving calls from the UK on EE number whilst in Dubai, Can anyone kindly help

Leanne_T — Wed, 15 Feb 2023 07:42:41 GMT

Morning @Kelso1

Thanks for coming to the community.

Please see our Roaming Costs, Help page for information on using your phone abroad.

Also, please text ROAMING to 150 before travelling to make sure your account is set up for roaming.

Thanks 🙂

Leanne

Re: Receiving calls from the UK on EE number whilst in Dubai, Can anyone kindly help

Mcelvaney1 — Thu, 15 Jun 2023 19:24:16 GMT

need to use my phone I’m in Dubai

Re: Receiving calls from the UK on EE number whilst in Dubai, Can anyone kindly help

Mcelvaney1 — Thu, 15 Jun 2023 19:27:58 GMT

I am in Dubai now how to use my mobile phone ee

Re: Receiving calls from the UK on EE number whilst in Dubai, Can anyone kindly help

Katie_B — Fri, 16 Jun 2023 06:28:47 GMT

Hello @Mcelvaney1.

Welcome to the community.

Are you pay as you go or pay monthly?

If you are pay monthly did you activate roaming before leaving the UK?

You can find roaming charges and available add-ons by using our Roaming Tool.

Katie

Re: Receiving calls from the UK on EE number whilst in Dubai, Can anyone kindly help

Katie_B — Fri, 16 Jun 2023 06:29:33 GMT

Hi @Mcelvaney1.

I have responded to your other post.

Katie