topic Unable to text an 0330 number. in Mobile Services

Unable to text an 0330 number.

fatfreddyscat — Fri, 06 Jan 2023 13:04:18 GMT

Hi.

I have a fully up to date android phone.

I'm currently unable to text an 0330 number but can phone it.

Signal just fails to send it and Android messages tells me that the service is not available on my account!

I can text any other numbers without issue.

Suggestions please?

Re: Unable to text an 0330 number.

Katie_B — Fri, 06 Jan 2023 14:55:28 GMT

Hello @fatfreddyscat.

Is this a chargeable service you are trying to text?

There could be a bar on your account, I would recommend giving us a call.

Katie

Re: Unable to text an 0330 number.

bristolian — Fri, 06 Jan 2023 15:19:19 GMT

03 are non-geographic landline numbers, I wouldn't expect to be able to text one.

When you say you can text other numbers, do you mean landlines or 07-prefixed mobiles?

Re: Unable to text an 0330 number.

fatfreddyscat — Fri, 06 Jan 2023 15:48:18 GMT

Hi. Nope. Not a chargeable service and I can txt 6404... numbers or any other ones that are chargeable.

It only appears to be 0330 numbers and they are treated as a local call, or should be.

Does someone know the official ee stance?

Can't find anyone online reporting this issue, only not being able to call one and that's not my problem.

Re: Unable to text an 0330 number.

bristolian — Fri, 06 Jan 2023 16:04:18 GMT

Terminology may be confusing this. "Local call" harks back to the days of 0845 numbers and refers to voice calls, not text messages.

I'm not convinced that you should be able to text to an 03 number - 01 or 02 landlines maybe, but not 03 numbers which may well terminate on an IVR or PBX kit.

Whose number is this, that you're trying to text?

Re: Unable to text an 0330 number.

XRaySpeX — Fri, 06 Jan 2023 23:55:19 GMT

I can send texts to 03 nos. OK. I can't be sure they are received but if they are they will be read out by BT Voice Text if they are not text enabled.