topic Re: Re: Lost phone - Need a sim card sent. USELESS customer service!!!! in Mobile Services

Re: Lost phone - Need a sim card sent. USELESS customer service!!!!

HannahElh — Thu, 05 Jan 2023 12:14:47 GMT

Hi @James_B , I have the exact same problem but I cannot call due to having lost my phone.

I have been on the chat for now 1h45 asking for updates and nobody has helped.

this is extremely frustrating as I simply need a new sim sent to me

Could you please urgently advise?

Thanks,

Hannah

Leanne_T — Thu, 05 Jan 2023 12:23:28 GMT

I'm sorry to hear you have lost your phone.

We have no account access on the community to send you a replacement SIM card. You would need to call us from any other phone on 0800 079 8586.

Leanne.

Schockwave — Thu, 05 Jan 2023 13:58:29 GMT

@HannahElh , if you have something like Skype, you can ring them for free as well.