topic Re: Cant log in from abroad ! Also i am showing as having no data when i should hav in Mobile Services

Cant log in from abroad ! Also i am showing as having no data when i should hav

martinreal — Wed, 04 Jan 2023 11:56:15 GMT

I have 160gb but my web page says i have NO DATA!

Also i am having a terrible time loggin in from abroad constantly says my attempt to login is being blocked

Re: Cant log in from abroad ! Also i am showing as having no data when i should hav

XRaySpeX — Wed, 04 Jan 2023 12:01:28 GMT

@martinreal : Where are you?

Are you on contract or PAYG?

Re: Cant log in from abroad ! Also i am showing as having no data when i should hav

martinreal — Wed, 04 Jan 2023 17:32:55 GMT

On contract. Very difficult to get through on phone also as time difference here and expensive too due to roaming charge

Re: Cant log in from abroad ! Also i am showing as having no data when i should hav

XRaySpeX — Wed, 04 Jan 2023 12:41:06 GMT

All that unnecessary bumph but I asked where you were.

Re: Cant log in from abroad ! Also i am showing as having no data when i should hav

martinreal — Wed, 04 Jan 2023 12:57:10 GMT

Bangladesh. Incidentally I was told that my data plan would work but apparently Grameenphone the main supplied of mobile here DON'T accept EE customers
Not a good experience abroad with EE thus far

[Mod edit: Please don't post your address or phone number in this public forum. Thanks]

Re: Cant log in from abroad ! Also i am showing as having no data when i should hav

XRaySpeX — Wed, 04 Jan 2023 12:58:02 GMT

As it is not in EU, you cannot use your usual UK allowances there but will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/bangladesh.