topic Re: Number is not working in Mobile Services

Number is not working

dewei1984 — Sat, 31 Dec 2022 19:37:52 GMT

I can call out but cannot receive neither call nor text message.

Re: Number is not working

Northerner — Sat, 31 Dec 2022 23:33:20 GMT

Hi @dewei1984

Are you on PAYG or pay monthly contract?

Thanks

Re: Number is not working

dewei1984 — Sun, 01 Jan 2023 09:38:52 GMT

Hi, it is PAYG.

Re: Number is not working

Leanne_T — Tue, 03 Jan 2023 08:21:36 GMT

Hi @dewei1984

When was the last time the SIM was used?

Leanne 🙂

Re: Number is not working

dewei1984 — Fri, 06 Jan 2023 11:22:18 GMT

Hi Leanne,

Thank you for response. The most recently call received at 24th Dec 2022.

Re: Number is not working

bristolian — Fri, 06 Jan 2023 12:17:40 GMT

When was the SIM last used for a chargeable call or text?

That doesn't include receiving calls or texts. If this was longer than 6 months ago, then the SIM may be in hibernation and you have 3 months from then, to recover it.

Re: Number is not working

dewei1984 — Fri, 06 Jan 2023 12:34:55 GMT

Hi Bristolian,

I called 150 for technical support, then they solved the problem and explained.

Yes, you are right. I used extra mins for long time but no cost, the system closed my receiving line automatically.

The technican not only resumed my line, but also refunded all balance charged during closing.

Thank you for help.