topic Re: Phone calls in Mobile Services

Phone calls

160178 — Mon, 02 Jan 2023 11:39:32 GMT

I am in South Africa.

Since yesterday i cannot make any calls out and cannot receive any calls too.

Please let me know why?

Re: Phone calls

Chris_B — Mon, 02 Jan 2023 11:49:00 GMT

@160178 are you on contract or PAYG ? And was this working before yesterday while you was there ?

Re: Phone calls

160178 — Mon, 02 Jan 2023 12:27:39 GMT

I m on monthly billing.

Yes it was working yesterday.

Re: Phone calls

Chris_B — Mon, 02 Jan 2023 16:13:04 GMT

@160178 Have you tried restarting the device? Have you tried a manual network search? Nothing should have changed on your EE account to stop your device from working if it was working before. You’re connecting to a roaming network that might have issues in your location and that’s beyond EEs control.

Re: Phone calls

bristolian — Mon, 02 Jan 2023 16:13:39 GMT

If you've been able to roam previously, then all is setup from EE's end and this is likely to be an issue with the local network you're currently attached to.

Restarting your phone and/or manually connecting to a different local network, is the standard advice in this scenario.