topic Re: New phone set up in Mobile Services

New phone set up

OscarKay — Fri, 30 Dec 2022 18:45:25 GMT

I am trying to set up and transfer contents onto my new device and the new phone is saying there is no service, and won’t let me set up esim.

Re: New phone set up

Kirigaya_Kazuto — Fri, 30 Dec 2022 19:34:19 GMT

Do you have an eSIM in your old device? if it's using a single, physical SIM, just transfer it to your new device

Re: New phone set up

OscarKay — Fri, 30 Dec 2022 21:07:21 GMT

I have done that and it still says there’s no service. And when I return the physical sim to the old iPhone there’s still no service again

Re: New phone set up

Chris_B — Fri, 30 Dec 2022 21:56:06 GMT

@OscarKay Did you start the eSim setup on your new device? If you did your sim is now deactivated. You should have put your sim in the new device then started the eSim setup. You now need to request a replacement SIM card.