topic Re: frustrating in Mobile Services

frustrating

KwesiBo — Mon, 26 Dec 2022 13:56:30 GMT

I am unable to receive text messages. I don't have access to the internet outside of wifi. How do I get this rectified?

Re: frustrating

kyon — Mon, 26 Dec 2022 14:18:19 GMT

Hi @KwesiBo, welcome to the EE forums,

Sorry to hear that you cannot receive texts.
To help us help you faster, could you provide us with some information:

Are you a Pay As You Go customer, or on a Pay Monthly plan?
Which phone are you using? Has it updated recently?

A quick fix that we can try now: could you try turning on 'Airplane Mode' on your phone, leave it on for about 5 minutes, and then turn it off again?

Let me know how it goes,

Re: frustrating

KwesiBo — Mon, 26 Dec 2022 15:02:59 GMT

Hello @kyon,

I am a Pay As You Go customer and I am using an Iphone 12 Pro Max which is updated. Here is my number xxxxxxxxxxx. Text me, if you don't mind, and let's see if it works.

Thanks

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

Re: frustrating

Northerner — Mon, 26 Dec 2022 15:57:46 GMT

Hi @KwesiBo

Are these messages from non iPhone users?

iMessage uses data so you'll need to have data, and have data activated on your device if you're not connected to WiFi.

Thanks