topic Roaming - being charged but iPhone can’t call or use data in Mobile Services

Roaming - being charged but iPhone can’t call or use data

Goose440 — Sat, 24 Dec 2022 14:54:25 GMT

Run out of ideas… being billed to roam but can’t make calls or receive data in Spain

Went to an EE shop, they said nothing wrong with phone but abroad and can’t call again…

any ideas?

Re: Roaming - being charged but iPhone can’t call or use data

Chris_B — Sat, 24 Dec 2022 15:24:26 GMT

@Goose440 Have you enable roaming on your account? You purchased an add on so you can use your allowances this doesn’t enable roaming on your account these are different things.

Re: Roaming - being charged but iPhone can’t call or use data

bristolian — Sat, 24 Dec 2022 18:24:10 GMT

Can your phone connect to local networks in your country? If not, then there's a strong likelihood roaming isn't enabled on your phone.

Roaming isn't a phone setting that can be checked in a shop, it's an account-level network setting.

Re: Roaming - being charged but iPhone can’t call or use data

Goose440 — Sat, 24 Dec 2022 18:42:55 GMT

Thanks for your responses, I have paid for roaming, enabled it by texting Roaming to 150 and phone has connected to a local network provider but can’t call or use data, any ideas?

Re: Roaming - being charged but iPhone can’t call or use data

bristolian — Sat, 24 Dec 2022 18:54:11 GMT

You don't pay for roaming, you pay for a billing add-on. Roaming itself is a free facility,

However, if you're connected to a local network then roaming is enabled. What happens when you try calling or using data? Can you receive calls and send/receive text messages?

Manually selecting an alternative local network is standard advice in these scenarios and often resolves issues.