topic Can any person pick up after repair or does it have to be account holder in Mobile Services

Can any person pick up after repair or does it have to be account holder

GW3 — Fri, 23 Dec 2022 15:07:18 GMT

I went to drop off my phone for repair but had to be account holder who is my partner but now it’s repaired I need to collect. I’m on the account and it is my phone and can’t get through to the store but getting my partner to take more time off (self employed) at this time of the year is nigh on impossible.
DOES ANYONE KNOW IF I CAN COLLECT ? Thank you in advance. Merry Christmas 🎄

Re: Can any person pick up after repair or does it have to be account holder

Chris_B — Fri, 23 Dec 2022 16:09:00 GMT

@GW3 The device/contract isn’t in your name it’s in your partners name as it’s their account not yours. You’re only using that device with their permission. Your name on the account is just because your partner is allowing the my EE app to access their contacts on their device. It’s the account holder who needs to collect it.