topic Call waiting does not work in Mobile Services

Call waiting does not work

Sk1233 — Sun, 18 Dec 2022 12:11:05 GMT

call waiting does not work ive activated it through the setting and still doesn't work

Re: Call waiting does not work

James_B — Sun, 18 Dec 2022 15:06:08 GMT

Hi @Sk1233,

Welcome to the EE Community. 🙂

What type of phone are you using?

James

Re: Call waiting does not work

bristolian — Sun, 18 Dec 2022 15:16:54 GMT

Are you on PAYG or pay-monthly contract?

The facility is only available on pay-monthly.

Re: Call waiting does not work

Cazzie70 — Thu, 13 Apr 2023 17:39:26 GMT

My call waiting doesn't work.

I have checked the setting and it is showing as switched on.

My phone is a Samsung s22 ultra.

Help would be appreciated.

Re: Call waiting does not work

Christopher_G — Fri, 14 Apr 2023 06:52:32 GMT

Hi @Cazzie70

If you speak to our Mobile Care team, they'll be able to check if everything is set up from our side.

Chris

Re: Call waiting does not work

Jazzy71 — Thu, 15 Jun 2023 18:13:02 GMT

I have this exact problem on my S22+... I've previously spoken with the EE call centre and technical team and they assure me everything is setup at their end. The call waiting setting is enabled in the settings menu and *#43# confirms call waiting is activated and *43# says call waiting is enabled. This problem has only started since I changed my phone and plan last October/November and it's causing me to miss calls.

Please can you help?

Re: Call waiting does not work

Christopher_G — Fri, 16 Jun 2023 06:49:00 GMT

Hi @Jazzy71

I'd recommend continuing to speak to our technical support team so they can look into this further.

Chris

Re: Call waiting does not work

Kiimmiie26 — Thu, 30 May 2024 20:16:49 GMT

I'm having same issue did you manage to get this sorted

Re: Call waiting does not work

Katie_B — Fri, 31 May 2024 07:04:36 GMT

Hi @Kiimmiie26.

Welcome to the EE Community.

If you have not yet already, I'd recommend checking your account is set up correctly with our customer care team.

The team can be reached by calling 150.

Katie

Re: Call waiting does not work

Bartman1964 — Mon, 10 Feb 2025 02:49:11 GMT

Iphone16 but previous phone galaxy fold 5 didn’t work either

Re: Call waiting does not work

Bartman1964 — Mon, 10 Feb 2025 02:49:31 GMT

Monthly

Re: Call waiting does not work

Lesley_W — Mon, 10 Feb 2025 08:21:22 GMT

Hi @Bartman1964

Thanks for coming to our community.

Have you spoken to our technical team to see if this is set up on your account?

Lesley