topic Call failed in Mobile Services

Call failed

Whitey2810 — Sun, 18 Dec 2022 07:06:49 GMT

My phone has started saying call failed.
This is when it try to ring my answerphone, or a landline number.
I have tried turning it off and on, re- setting network settings, tried calling answerphone by 222. Any advice?

Re: Call failed

James_B — Sun, 18 Dec 2022 09:57:13 GMT

Hi @Whitey2810,

Are you using a pay as you go or pay monthly plan?

Are you in the UK?

Can you receive calls?

James

Re: Call failed

Whitey2810 — Sun, 18 Dec 2022 10:21:45 GMT

Hi James - thanks for the reply

I am on Pay as you go, I am in the UK and 1 am able to get incoming calls.
thanks

Re: Call failed

Northerner — Sun, 18 Dec 2022 10:55:48 GMT

Hi @Whitey2810

When did you last make a chargeable call or text?

https://ee.co.uk/help/help-new/billing-usage-and-top-up/topping-up-and-balance/why-has-my-pay-as-you-go-credit-run-out-when-i-havent-made-calls

Re: Call failed

James_B — Sun, 18 Dec 2022 10:55:07 GMT

Hi @Whitey2810,

What response do you get if text BALANCE to 150?

James