topic Re: EE sim unable to connect to Laos networks? in Mobile Services

EE sim unable to connect to Laos networks?

JR85 — Sat, 17 Dec 2022 09:25:44 GMT

Can EE not connect to any networks in Laos? Any that come up I try to connect manually but it just says 'the sim card does not allow a connection to this network'.

Re: EE sim unable to connect to Laos networks?

bristolian — Sat, 17 Dec 2022 09:29:40 GMT

Are you on PAYG or pay-monthly? PAYG is auto-enabled for roaming providing you've used the phone in the UK before leaving the country.

If on pay-monthly, did you enable roaming before leaving the UK?

Re: EE sim unable to connect to Laos networks?

JR85 — Sat, 17 Dec 2022 09:51:36 GMT

Pay-monthly and roaming was enabled long before leaving the UK.

Re: EE sim unable to connect to Laos networks?

Northerner — Sat, 17 Dec 2022 09:56:36 GMT

Hi @JR85

Make sure roaming is activated under your phone network settings.

If yes and you cannot connect manually then you'll need to speak to EE CS.

Thanks

Re: EE sim unable to connect to Laos networks?

JR85 — Sat, 17 Dec 2022 10:11:29 GMT

I spoke to CS and they said its all activated and no blocks. Still doesnt connect to any network.

Re: EE sim unable to connect to Laos networks?

Northerner — Sat, 17 Dec 2022 10:15:07 GMT

Hi @JR85

Even on your phone as I've mentioned above as by default it's normally off.

Thanks

Re: EE sim unable to connect to Laos networks?

JR85 — Sat, 17 Dec 2022 10:20:26 GMT

Yep activated on my phone as well. Im used to using it overseas and have had no problems in other countries. Just refuses to connect to any Laos network.

Re: EE sim unable to connect to Laos networks?

Northerner — Sat, 17 Dec 2022 10:34:49 GMT

Hi @JR85

Use Skype and call EE on WiFi using +44 800 079 8586.

You cannot have roaming activated as it should be working.

Thanks

Re: EE sim unable to connect to Laos networks?

bristolian — Sat, 17 Dec 2022 11:14:05 GMT

@JR85 wrote:

Im used to using it overseas and have had no problems in other countries. Just refuses to connect to any Laos network.

If you've been able to connect to local networks in other countries, this suggests your EE roaming facility is enabled, and the issue is with the Laos networks.

Not much EE can do about those, except to investigate them on being made aware. Unfortunately the nature the beast is that reporting roaming issues whilst abroad, can mean lengthy calls to CS.

Re: EE sim unable to connect to Laos networks?

JR85 — Sat, 17 Dec 2022 12:14:52 GMT

I 100% do have roaming activated. I called EE and they said it's all ok on
their side as well.

Re: EE sim unable to connect to Laos networks?

Schockwave — Sat, 17 Dec 2022 12:25:57 GMT

@JR85 , have you tried a manual search for a network in Laos? Sorry just read your original thread and you have tried a manual search, not sure why it is not working there, as roaming is enabled, not something EE can sort out then, as it has something to do with Laos.

Just one question, have people in Laos got network issues, by any chance?

Re: EE sim unable to connect to Laos networks?

JR85 — Sat, 17 Dec 2022 13:05:52 GMT

Yep, that's when I get the message that the SIM card can't connect.

Re: EE sim unable to connect to Laos networks?

Ffm18 — Tue, 20 Jun 2023 06:31:40 GMT

Hi, having the same issue. When I try manual selection there is a list of 8 providers but none of them work. Can you please advise which network to select / how to get connected? I need to receive texts and calls with my UK number.

Re: EE sim unable to connect to Laos networks?

Leanne_T — Tue, 20 Jun 2023 07:19:12 GMT

Hi @Ffm18

Thanks for coming here.

Do you have a pay as you go or pay monthly account?

Leanne.

Re: EE sim unable to connect to Laos networks?

Ffm18 — Tue, 20 Jun 2023 07:22:34 GMT

I have a pay monthly account

Re: EE sim unable to connect to Laos networks?

Leanne_T — Tue, 20 Jun 2023 07:24:49 GMT

Thanks @Ffm18

Did you text ROAMING to 150 before travelling?

Leanne 🙂

Re: EE sim unable to connect to Laos networks?

Ffm18 — Tue, 20 Jun 2023 07:25:53 GMT

I'm not using roaming, I just want to have access to receive and send texts and calls. I was in Thailand before this and had no issues.

Re: EE sim unable to connect to Laos networks?

Leanne_T — Tue, 20 Jun 2023 07:28:08 GMT

Hi @Ffm18

To get a signal to receive calls and texts you would need Roaming active on your account.

Have you restarted the phone?

Leanne.

Re: EE sim unable to connect to Laos networks?

Ffm18 — Tue, 20 Jun 2023 07:30:56 GMT

Roaming is on, though I do not recall actively sending a roaming text before departure. It was working fine in other countries (I was in Europe before as well where I used roaming). I've reset my phone but I still cannot connect. Perhaps if you suggest which local provider I should use that can also help?

Re: EE sim unable to connect to Laos networks?

Leanne_T — Tue, 20 Jun 2023 07:38:29 GMT

Hi @Ffm18

You can try and select all that show available within your manual search, if none are working this may be you have EU Roaming activated on your EE account but not outside the EU.

To check this, you would need to call us from any other phone or using a calling app. The number to call is +44 7953966250.

Leanne.