topic Re: Roaming in USA not connecting in Mobile Services

Roaming in USA not connecting

Uzhakim — Fri, 02 Sep 2022 23:58:24 GMT

Just landed at JFK and my phone isn't connecting. I'm on a pay monthly, roaming is enabled, I've got the roam abroad add on. I've tried manual connection and restarting the phone but not working. Really need service to connect since I'm here a while. I was in France a few weeks ago and it worked fine. I'm using a pixel 4a

Re: Roaming in USA not connecting

XRaySpeX — Sat, 03 Sep 2022 00:41:58 GMT

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

Re: Roaming in USA not connecting

AnnoyedbyBS — Sun, 30 Oct 2022 14:01:28 GMT

What was the solution?

Re: Roaming in USA not connecting

Christopher_G — Sun, 30 Oct 2022 14:26:48 GMT

Hi @AnnoyedbyBS

Have you tried restarting your device and manually searching for an available network?

Are you on contract or pay as you go?

Chris

Re: Roaming in USA not connecting

Jax47 — Thu, 15 Dec 2022 16:51:20 GMT

Can’t call if no roaming it’s hopeless 150 errors!!

Re: Roaming in USA not connecting

XRaySpeX — Thu, 15 Dec 2022 17:00:08 GMT

@Jax47 : You don't need mobile roaming when you call over Skype as I suggested.