topic Re: Phone won’t connect in Mobile Services

Phone won’t connect

Hannahstanton88 — Tue, 13 Dec 2022 19:13:35 GMT

Hello!

I upgraded my contract to a cheaper contract, less data, but unlimited calls etc. Since doing this my phone won’t accept calls and I can’t dial out? It just beeps and disconnects. Help please!

Re: Phone won’t connect

bristolian — Tue, 13 Dec 2022 19:49:00 GMT

Is your phone displaying coverage indicators?

Can you send/receive text messages?

Re: Phone won’t connect

Hannahstanton88 — Tue, 13 Dec 2022 19:52:04 GMT

Yes showing full signal.

Yes I can send and receive text messages, WhatsApp etc, all fine.

Re: Phone won’t connect

Katie_B — Wed, 14 Dec 2022 08:11:20 GMT

Thanks for confirming @Hannahstanton88.

Does this happen in one location or all?

Katie.

Re: Phone won’t connect

Hannahstanton88 — Wed, 14 Dec 2022 21:19:26 GMT

Hey, yes happens everywhere. Can’t call out from any location, on or off WiFi etc.

Re: Phone won’t connect

bristolian — Wed, 14 Dec 2022 22:33:44 GMT

This is likely to be either a device or account issue.

Do you know any friends or relatives who use EE locally, who you could try a 2-way SIM swap with? Trying your phone with a known working SIM, and your SIM with a known working phone.