topic Re: Stolen phone in Mobile Services

Stolen phone

Hawker46_01 — Wed, 05 Oct 2022 17:05:08 GMT

My daughters phone xxxxxxxxxxxx has been stolen from her school bag whilst at school. We are unable to locate it on find my phone as it is switched off. Can you please block the phone so that it cannot be used

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Re: Stolen phone

Jon_K — Wed, 05 Oct 2022 17:24:14 GMT

Hi @Hawker46_01.

Please get in touch with our Customer Care team as soon as possible to get this blocked.

We don't have access to your account on the community.

I hope you manage to get it back soon.

Jon

Re: Stolen phone

slnb100 — Sat, 10 Dec 2022 03:40:20 GMT

Thanks i will, is customer care 24 hours?

Re: Stolen phone

Jon_K — Sat, 10 Dec 2022 08:16:37 GMT

Hi @slnb100.

Have you been able to get in touch about this?

Our main lines opened at 8am.

Jon