topic Re: Can’t make or receive calls. in Mobile Services

Can’t make or receive calls.

AlfieB7 — Fri, 09 Dec 2022 09:58:27 GMT

I have a pay monthly device (iPhone 12 5G), and I cannot make or receive calls. However, I swapped SIM cards with another phone to see if it was the phone or the SIM card that was the issue and I was able to make a phone call with my phone, and not the other one which means that it is an issue with the SIM card.

How can I fix this, or can I just order a replacement sim and transfer my number? I’ve tried resetting my network settings, turning airplane off and on again and so far nothing has worked.

Any help is greatly appreciated.

Re: Can’t make or receive calls.

James_B — Fri, 09 Dec 2022 12:10:33 GMT

Hi @AlfieB7,

Our Technical Support Team will be happy to look into this issue if you get in touch.

Thanks

James

Re: Can’t make or receive calls.

AlfieB7 — Sun, 11 Dec 2022 13:03:57 GMT

I’d love to, but messaging technical support is “currently unavailable” and I can’t call them because that’s the whole reason I need to contact them. Do you know how long I’ll have to wait before I can message them? Obviously not being able to make/receive calls is quite a pain.

Thanks.

Re: Can’t make or receive calls.

bristolian — Sun, 11 Dec 2022 13:08:41 GMT

You can call EE C/S from any working phone - 0800 0798586.