topic Cannot delete a voicemail in Mobile Services

Cannot delete a voicemail

Snooze — Thu, 08 Dec 2022 06:46:38 GMT

I have received a voicemail from AA and cannot delete it. When I listen to it it gives me options to speak to someone. Usually when you finish listening you get the options of 1, 2 or 3 and usually 3 deletes but it won't accept it and repeats the options 1 or 2 to speak to someone.

Help! It's driving me mad showing the voicemail icon.

Re: Cannot delete a voicemail

Northerner — Thu, 08 Dec 2022 08:01:42 GMT

Hi @Snooze

Try restarting your device, then trying again.

If not then turn off voicemail (VM OFF restart) then VM On to reactivate.

Thanks

Re: Cannot delete a voicemail

Snooze — Thu, 08 Dec 2022 11:51:37 GMT

Hi. Northern Star - it didn't work.

Can anybody tell me how to delete a voicemail that won't let me press 3. It starts speaking and gives options to speak to people. If I wait for the message to end so I can delete, it just repeats tge message. It says it's from AA.

I have a Samsung.

Re: Cannot delete a voicemail

Snooze — Thu, 08 Dec 2022 11:54:22 GMT

Didn't work. Unfortunately.

Re: Cannot delete a voicemail

Leanne_T — Thu, 08 Dec 2022 12:05:12 GMT

Hi @Snooze

Can you delete other voicemails?

Leanne 🙂

Re: Cannot delete a voicemail

Snooze — Thu, 08 Dec 2022 12:09:41 GMT

Yes. Normally I can listen and then after the message finishes wait for the options 1, 2 or 3. 3 to delete. This message talks and gives options to speak to somebody but never ends and either goes on a loop repeating the message or hangs up. I never get the option to delete. I had this exact message about a year ago and sorted it (after a lot of enquiries) but can't remember how.

Re: Cannot delete a voicemail

Leanne_T — Thu, 08 Dec 2022 12:17:19 GMT

Thanks @Snooze

I would suggest getting in touch with our tech gurus on 150, they can get this looked into for you.

Leanne 🙂

Re: Cannot delete a voicemail

bristolian — Thu, 08 Dec 2022 12:32:01 GMT

Are you able to save the message, hang up & redial, and then delete it from the saved folder instead?

Re: Cannot delete a voicemail

Snooze — Thu, 08 Dec 2022 12:42:56 GMT

Hi Bristolian

No. The message doesn't end, just loops so I never get to the options to save or delete.

Leanne - I think I'll have to. Thanks.