topic Re: Enhanced voicemail alert no longer contains link to message in Mobile Services

Enhanced voicemail alert no longer contains link to message

mawallace — Tue, 06 Dec 2022 21:57:13 GMT

I have noticed over the last few days that the 'enhanced voicemail alert' no longer takes you to the Voicemail that has been left.

As an example - the text message recevied today says "Voicemail message recevied 12012 on 6 Dec. Duration 10 second. Click or call 22201 to hear this message"

If you click on the message it no longer takes you to voicemail - this is because older messages used to say 'Click (then link) to get me to the message.

Has there been an update?

I am on a Samsung S22, with the normal message app.

Re: Enhanced voicemail alert no longer contains link to message

Christopher_G — Wed, 07 Dec 2022 08:51:42 GMT

Hi @mawallace

Welcome to the community.

I'm not aware of any changes. Is the link just missing from the message?

Chris

Re: Enhanced voicemail alert no longer contains link to message

mawallace — Wed, 07 Dec 2022 13:17:10 GMT

Yes - the link is missing from the text

Re: Enhanced voicemail alert no longer contains link to message

Christopher_G — Wed, 07 Dec 2022 14:00:15 GMT

Has this happened on more than one occasion for you, @mawallace?

Chris

Re: Enhanced voicemail alert no longer contains link to message

mawallace — Wed, 07 Dec 2022 14:27:10 GMT

Yes - every message for the last few weeks.

Re: Enhanced voicemail alert no longer contains link to message

Christopher_G — Wed, 07 Dec 2022 15:04:07 GMT

Thanks, @mawallace. I suggest speaking to our Mobile Care team so they can investigate this on your account.

Please let us know what happens.

Chris

Re: Enhanced voicemail alert no longer contains link to message

Amin13 — Wed, 07 Dec 2022 16:08:31 GMT

I have the same issue!

Re: Enhanced voicemail alert no longer contains link to message

Leanne_T — Wed, 07 Dec 2022 16:36:15 GMT

Hi @Amin13

Thanks for posting.

Please call us on 150 and the team can get this investigated.

Leanne.

Re: Enhanced voicemail alert no longer contains link to message

bristolian — Wed, 07 Dec 2022 17:24:25 GMT

I've tested this across a couple of my lines - the link in the message notification still works fine.

So there's something user-specific happening here.

Re: Enhanced voicemail alert no longer contains link to message

mawallace — Wed, 07 Dec 2022 19:07:10 GMT

Thanks - any idea what I should be looking at?

It's a Samsung S22 if that helps and I am using the stock messaging app - I
have also tried Samsung's messaging app and it's the same

Re: Enhanced voicemail alert no longer contains link to message

mawallace — Wed, 07 Dec 2022 19:08:10 GMT

What phone do you have? I wonder if it's some update rather than a network
issue?

Re: Enhanced voicemail alert no longer contains link to message

Leanne_T — Thu, 08 Dec 2022 08:00:50 GMT

Hi @mawallace

Please call us on and our tech gurus can get this looked into for you.

Leanne.

Re: Enhanced voicemail alert no longer contains link to message

Kembarnes — Thu, 08 Dec 2022 09:33:49 GMT

This has happened to me too. Frustrating!

Re: Enhanced voicemail alert no longer contains link to message

Leanne_T — Thu, 08 Dec 2022 11:23:58 GMT

Hi @Kembarnes

What device are you using?

Can you ring your voicemail and listen to the messages?

Leanne.

Re: Enhanced voicemail alert no longer contains link to message

Kembarnes — Thu, 08 Dec 2022 11:40:39 GMT

Samsung s20. Ever since it did an update.

It's always worked before.

It's a useful facility to have so if ee can put it back im sure we would all be grateful.

Thank you

Re: Enhanced voicemail alert no longer contains link to message

Leanne_T — Thu, 08 Dec 2022 14:42:13 GMT

Please report this to our tech gurus on 150 and they can run through some troubleshooting with you to get this looked into @Kembarnes

Leanne 🙂