topic Re: Phone barred in Mobile Services

Phone barred

Malcomb — Wed, 07 Dec 2022 12:59:11 GMT

Hi I am trying to receive calls from UK but I am abroad how can I reverse this to call and receive from abroad

Re: Phone barred

Leanne_T — Wed, 07 Dec 2022 14:27:21 GMT

Hi @Malcomb

Thanks for coming here.

Do you have a pay as you go or pay monthly contract?

Leanne.

Re: Phone barred

Malcomb — Wed, 07 Dec 2022 14:33:10 GMT

Hi Leanne

No I have contract

Re: Phone barred

Leanne_T — Wed, 07 Dec 2022 14:36:30 GMT

Hi @Malcomb

Can you try logging into your My EE account online go to Menu > Account Settings > Parental and Data Controls > Enable Roaming and also Make calls abroad from the UK > can you activate both settings?

This will allow you to make and receive calls abroad 🙂

Leanne.