topic Re: Unlocking my phone in Mobile Services

Unlocking my phone

Juliaapplegate1 — Tue, 06 Dec 2022 07:44:23 GMT

I am in India and need to send and receive calls and messages while here how can I contact Ee to do this every angle is locked

Re: Unlocking my phone

Leanne_T — Tue, 06 Dec 2022 09:40:50 GMT

Hi @Juliaapplegate1

Thanks for coming here.

Do you wish to activate roaming or unlock the phone to use another network SIM card?

Leanne.

Re: Unlocking my phone

XRaySpeX — Tue, 06 Dec 2022 12:12:23 GMT

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

Re: Unlocking my phone

Juliaapplegate1 — Tue, 06 Dec 2022 14:11:15 GMT

What’s a CS number ????

Sent from my iPhone

Re: Unlocking my phone

XRaySpeX — Tue, 06 Dec 2022 14:17:36 GMT

To phone EE: Dial Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & Home Phone.