topic Re: Hello everyone. Currently move abroad. in Mobile Services

Hello everyone. Currently move abroad.

sipasas — Mon, 05 Dec 2022 17:15:24 GMT

Hello everyone . I moved abroad . Trying to keep my ee number active . Told an ee service before i left that i wanna keep number ass pay us you go . Top up twice while leaving abroad . But can't text or call by using my ee number got 50£ in my ee balance but can't use it . Keep getting messages from ee that i need to make chargable phone call or text but .my messages failing to be sent. Any suggestions appreciate any help.thanknyou

Re: Hello everyone. Currently move abroad.

Chris_B — Mon, 05 Dec 2022 18:27:28 GMT

@sipasas Did you use that sim as a PAYG sim in the UK before you left the UK ? You can not change from a contract to a PAYG when outside the UK as that sim will not change to a PAYG as it needs to be connected to the EE network directly.

Re: Hello everyone. Currently move abroad.

XRaySpeX — Mon, 05 Dec 2022 18:44:15 GMT

If it was switched to PAYG while you were abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad.

Re: Hello everyone. Currently move abroad.

sipasas — Mon, 05 Dec 2022 18:52:44 GMT

Hello. I've changed from contract to payg while i was in uk . Also top up it in uk and abroad . As it allows me doing thrue ee website . Can't even ring ee service as it is not connecting a phone call. Text service currently unavailable. A phone number is tracked to my crypto currency accounts and it's important to me . Can't really lose a number 😬

Re: Hello everyone. Currently move abroad.

XRaySpeX — Mon, 05 Dec 2022 19:03:15 GMT

While in UK you would have given 30 days notice for it to be changed to PAYG. The change itself would've happened 30 days later, presumably when you were abroad.