https://community.ee.co.uk/t5/Mobile-Services/Account-holder/m-p/1206189#M20786 <P>I am trying to upgrade my phone but it is saying I am not the account holder. When I first bought this phone (Samsung galaxy 21 ultra) i took the contract out under my name so I dont understand why it isn't letting me upgrade.</P> Mon, 05 Dec 2022 07:39:34 GMT Helen102 2022-12-05T07:39:34Z https://community.ee.co.uk/t5/Mobile-Services/Account-holder/m-p/1206189#M20786 <P>I am trying to upgrade my phone but it is saying I am not the account holder. When I first bought this phone (Samsung galaxy 21 ultra) i took the contract out under my name so I dont understand why it isn't letting me upgrade.</P> Mon, 05 Dec 2022 07:39:34 GMT https://community.ee.co.uk/t5/Mobile-Services/Account-holder/m-p/1206189#M20786 Helen102 2022-12-05T07:39:34Z https://community.ee.co.uk/t5/Mobile-Services/Account-holder/m-p/1206192#M20787 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1492468">@Helen102</a>&nbsp;</P> <P>It is becase you set your account up as a user not an bill payer.&nbsp;</P> <P>You need to log into your online account then go to <STRONG>Account Settings</STRONG> and change your access from <STRONG>user</STRONG> to <STRONG>bill payer</STRONG>.</P> <P>Thanks</P> Mon, 05 Dec 2022 07:46:16 GMT https://community.ee.co.uk/t5/Mobile-Services/Account-holder/m-p/1206192#M20787 Northerner 2022-12-05T07:46:16Z