topic Re: Re: Roaming in australia in Mobile Services

Re: Roaming in australia

Pilot222 — Sun, 04 Dec 2022 12:23:29 GMT

Hi I have just arrived in Australia my phone is saying SOS and it’s impossible to contact EE on 150 or any other way as it won’t let me phone. I purchased the right roaming before going away and it’s showing on my account. How do I contact EE From Australia for free for help please? Really need my phone here. Thanks

Re: Re: Roaming in australia

Pilot222 — Sun, 04 Dec 2022 12:24:33 GMT

Re: Re: Roaming in australia

Pilot222 — Sun, 04 Dec 2022 12:25:51 GMT

Hi can u tell me what happened lord please see below thanks.
Hi I have just arrived in Australia my phone is saying SOS and it’s impossible to contact EE on 150 or any other way as it won’t let me phone. I purchased the right roaming before going away and it’s showing on my account. How do I contact EE From Australia for free for help please? Really need my phone here. Thanks

Re: Re: Roaming in australia

Pilot222 — Sun, 04 Dec 2022 12:26:32 GMT

Hi been here 24 hours and nothing thanks. Hi I have just arrived in Australia my phone is saying SOS and it’s impossible to contact EE on 150 or any other way as it won’t let me phone. I purchased the right roaming before going away and it’s showing on my account. How do I contact EE From Australia for free for help please? Really need my phone here. Thanks

Re: Re: Roaming in australia

Pilot222 — Sun, 04 Dec 2022 12:27:39 GMT

Shocking isn’t it I am in the same position today. Did anything work in the end? Thanks

Re: Re: Roaming in australia

Christopher_G — Sun, 04 Dec 2022 13:15:38 GMT

Hi @Pilot222

Welcome to the community.

Are you on a pay monthly contract or pay as you go? Have you tried manually searching for a network?

Chris

Re: Re: Roaming in australia

Northerner — Sun, 04 Dec 2022 14:18:10 GMT

Hi @Pilot222

You've purchased the add on but is roaming activated on your account?

Log into your on line account and then Menu - Manage Device - make sure you have activated roaming and international calls.
Or
From the MyEE app Click on the person icon in the corner - Settings and Permissions - activate roaming abroad

I would also check roaming is activated on your device under the network settings.

Thanks