topic Re: calling abroad in Mobile Services

calling abroad

Millerman67 — Sat, 03 Dec 2022 11:21:17 GMT

i am trying to call a number which is abroad (the number is to open a set of electric gates) but all i get is this number is barred from this phone. i am on play monthly and international calls are allowd on both me phone and ee account

Re: calling abroad

Leanne_T — Sat, 03 Dec 2022 13:13:50 GMT

Hi @Millerman67

Thanks for coming here.

Have you been able to call the number previously?

Can you call the number from any other phone?

Leanne.

Re: calling abroad

Millerman67 — Sat, 03 Dec 2022 13:46:42 GMT

no i have never been able to call the number. other people have.

the gates are in the uk were im phoning from but the number to open them is registerd abroad

thanx

Re: calling abroad

Leanne_T — Sat, 03 Dec 2022 14:21:54 GMT

I see @Millerman67

If you give us a call on 150, the team will get this looked into for you.

Leanne.

Re: calling abroad

Millerman67 — Sat, 03 Dec 2022 14:28:26 GMT

thank you

Re: calling abroad

Leanne_T — Sat, 03 Dec 2022 14:33:29 GMT

No problem @Millerman67

Leanne 🙂

Re: calling abroad

XRaySpeX — Sat, 03 Dec 2022 14:55:55 GMT

Can you call other non-UK nos?

Re: calling abroad

Millerman67 — Sat, 03 Dec 2022 15:05:51 GMT

yes no problem

Re: calling abroad

Leanne_T — Sat, 03 Dec 2022 15:26:02 GMT

Hi @Millerman67

Do you have this number saved?

Have you checked your block lists on your phone just to check this has not been accidently blocked?

Leanne 🙂

Re: calling abroad

Millerman67 — Sat, 03 Dec 2022 15:35:11 GMT

yes number saved and not blocked

Re: calling abroad

Leanne_T — Sat, 03 Dec 2022 15:41:02 GMT

Please call us for the team to get this looked into further @Millerman67

Leanne 🙂