topic Re: No signal after changing contract in Mobile Services

No signal after changing contract

CharlesF — Fri, 02 Dec 2022 20:16:17 GMT

I changed my contract in store today to a sim only one after my previous contract expired - since then I haven't been able to get any reception, ive tried turning the phone off and off again but nothing has changed. I also havent had a text or email to confirm my new contract.

Re: No signal after changing contract

Northerner — Fri, 02 Dec 2022 20:33:57 GMT

Hi @CharlesF

Have they ordered you a new SIM?

Thanks

Re: No signal after changing contract

CharlesF — Fri, 02 Dec 2022 20:41:10 GMT

No they haven't - I have the same phone as before my contract switched

Re: No signal after changing contract

Leanne_T — Sat, 03 Dec 2022 07:34:12 GMT

Hi @CharlesF

Thanks for coming here.

I would suggest giving us a call from another phone on 0800 079 8586 and the team will get this looked into for you.

Leanne.

Re: No signal after changing contract

bristolian — Sat, 03 Dec 2022 10:43:42 GMT

From the sounds of it, all you've done is changed your priceplan at the end of your minimum term. Your contract hasn't expired.

There's no reason for a change of priceplan to cause a loss of service - do you know any other friends or relatives locally who use EE? If so, you have a good check of EE service and the option to do a 2way SIM swap between working & non-working phones.

If the issue is account-related, then EE C/S will need to intervene.