topic Re: “You’ve dialled an incorrect number@ in Mobile Services

“You’ve dialled an incorrect number@

Ruby45 — Fri, 02 Dec 2022 22:15:58 GMT

Receiving this message with calls I make that previously posed no issue. I have tried resetting the network, manual dialling, turning off and on wifi dial assist etc; to no avail.
Any other help would be appreciated

Re: “You’ve dialled an incorrect number@

Leanne_T — Sat, 03 Dec 2022 07:42:31 GMT

Hi @Ruby45

Thanks for coming here.

Can you text the numbers?

Are the numbers saved as a contact?

Leanne.

Re: “You’ve dialled an incorrect number@

Ruby45 — Sat, 03 Dec 2022 07:45:33 GMT

Hi Leanne

I can text the numbers. And they are saved in contacts - I have tried deleting the contact and manual dialling the number as well

Re: “You’ve dialled an incorrect number@

Leanne_T — Sat, 03 Dec 2022 07:47:04 GMT

Can they call you? @Ruby45

Can you call the numbers from any other phone?

Leanne 🙂

Re: “You’ve dialled an incorrect number@

Ruby45 — Sat, 03 Dec 2022 07:52:31 GMT

They can call me and the numbers work from other phones including landline

Re: “You’ve dialled an incorrect number@

Leanne_T — Sat, 03 Dec 2022 07:53:37 GMT

Thanks @Ruby45

Could you try the SIM in another phone, to see if you can call the numbers?

Leanne.

Re: “You’ve dialled an incorrect number@

Ruby45 — Sat, 03 Dec 2022 07:55:00 GMT

I have also tried this! - hasn’t made a difference

Re: “You’ve dialled an incorrect number@

Leanne_T — Sat, 03 Dec 2022 07:56:05 GMT

Thanks @Ruby45

It sounds like this could be a problem with the SIM card, to get this looked into further please call us on 150 and the team will be happy to help 🙂

Leanne.

Re: “You’ve dialled an incorrect number@

Ruby45 — Sat, 03 Dec 2022 07:57:53 GMT

Okay. Thanks for your help

Re: “You’ve dialled an incorrect number@

Leanne_T — Sat, 03 Dec 2022 07:59:20 GMT

No problem @Ruby45

Leanne.