topic Re: My myee app does not have an option button that allows me to add ESIM. in Mobile Services

My myee app does not have an option button that allows me to add ESIM.

XIAN — Wed, 28 Sep 2022 16:35:50 GMT

Hi, I am no longer able to set up this card to my iPhone after successfully activating my EE sim card, I can't find the QR code or the entry to download ESIM in the app. I would like to ask if I should continue to wait and it will appear after a few days? Or should I contact 150 by phone?

Re: My myee app does not have an option button that allows me to add ESIM.

Schockwave — Wed, 28 Sep 2022 16:47:58 GMT

Hello @XIAN ,

Welcome to the community,

Click on the icon at the top right of the app, then click on settings and scroll down until you see Device and Sim, you should be able to do it there.

Re: My myee app does not have an option button that allows me to add ESIM.

XIAN — Wed, 28 Sep 2022 18:18:19 GMT

Hi, in my Myee app I have not been able to find a way to set up ESIM based on what you have done, I am very sorry.

Re: My myee app does not have an option button that allows me to add ESIM.

XRaySpeX — Wed, 28 Sep 2022 18:53:11 GMT

Replace my SIM?

Re: My myee app does not have an option button that allows me to add ESIM.

Mihaimanole80 — Fri, 02 Dec 2022 13:17:22 GMT

Hi I want transfer my esim

Re: My myee app does not have an option button that allows me to add ESIM.

Leanne_T — Fri, 02 Dec 2022 13:38:19 GMT

Hi @Mihaimanole80

Thanks for coming here.

Have you upgraded and want to transfer the eSIM?

Leanne.

Re: My myee app does not have an option button that allows me to add ESIM.

Mihaimanole80 — Fri, 02 Dec 2022 14:32:15 GMT

Trimis de pe iPhone‑ul meu

Re: My myee app does not have an option button that allows me to add ESIM.

Leanne_T — Fri, 02 Dec 2022 14:56:23 GMT

Hi @Mihaimanole80

Sorry, could you provide some further details please?

Leanne.