topic Re: "Unable to download MMS" in Mobile Services

"Unable to download MMS"

Stonelaughter — Fri, 02 Dec 2022 09:01:56 GMT

Hi.

I keep getting a message every few days which says:

"Can't download MMS

Check your APN settings and then tap to retry"

I'm on a Pixel 6 - Android 13 - and have never had an issue with APN settings before; MMS hasn't been an issue. Also, the only online service I'm aware of to read my MMS from a PC browser is asking for "...the password we sent you via SMS". Which you didn't. Don't think my APN settings are wrong because you sent them to me when I inserted my SIM.

Can anyone provide a hint as to how I fix this? Can my APN settings be re-sent? BTW I am using an e-SIM for O2 alongside my EE physical SIM but all the defaults on this are set to EE so it should not be using O2.

Re: "Unable to download MMS"

Stonelaughter — Fri, 02 Dec 2022 09:02:42 GMT

Oops - I'm on a Pay Monthly contract.

Re: "Unable to download MMS"

Leanne_T — Fri, 02 Dec 2022 10:05:13 GMT

Hi there @Stonelaughter

Thanks for coming here.

You can view the settings from the EE Setup online, please select your device from the dropdown and follow the instructions.

Let me know if this works for you.

Leanne.

Re: "Unable to download MMS"

Stonelaughter — Fri, 02 Dec 2022 10:09:51 GMT

Nope - all the settings are correct. Also - it won't let me edit them since they were automatically supplied on SIM insertion... so since EE supplied them, I would HOPE they are correct???

Re: "Unable to download MMS"

Leanne_T — Fri, 02 Dec 2022 10:20:11 GMT

Thanks @Stonelaughter

Have you received any picture messages since you joined?

Or, do you get sent to view this online each time?

Leanne.

Re: "Unable to download MMS"

Stonelaughter — Fri, 02 Dec 2022 11:40:39 GMT

I have been with EE some 6 years now - safe to say I have received some MMS lol.
It's not "Sending me online" to read it - it's just telling me it couldn't download it. See the error message above. No useful info in the message - it just fails and spontaneously pops up this message.

Re: "Unable to download MMS"

Leanne_T — Fri, 02 Dec 2022 11:42:29 GMT

Thanks @Stonelaughter

Has this happened with more than one message?

Leanne.

Re: "Unable to download MMS"

Stonelaughter — Fri, 02 Dec 2022 11:43:38 GMT

It just started popping up a few days ago... I assume it's a single message waiting but I've no idea - as there's no info about the actual message in the error.

Re: "Unable to download MMS"

Leanne_T — Fri, 02 Dec 2022 11:47:30 GMT

Thanks @Stonelaughter

Has this been sent from one of your contacts?

Is the message is unable to download, can they try sending this again?

Leanne.

Re: "Unable to download MMS"

Stonelaughter — Fri, 02 Dec 2022 11:50:55 GMT

I don't think you're listening.

1. This error (above) started spontaneously appearing on my phone a few days ago.

2. The error contains zero information about any MMS message - like where the message came from, what is in it, where I can go to get it, when it was sent, or by whom. It just says it can't download MMS.

3. I have no clue who may have sent it to me since they have not otherwise contacted me.

Your move?

Re: "Unable to download MMS"

Leanne_T — Fri, 02 Dec 2022 11:54:46 GMT

Have you tried clearing the cache and data in the messaging app? @Stonelaughter.

If so, please call us on 150 and our tech gurus can get this looked into further for you.

Leanne.